Privacy Policy

1. Introduction

At Buy Sell Dwell Limited, we value and respect your privacy. This Privacy Policy sets out how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website (www.buyselldwell.co.uk) or engaging with our services, you consent to the practices described in this policy.

2. Who We Are

Company Name: BUY SELL DWELL LIMITED
Company Number: 16108836
Registered Office: 24-26 Regent Place, Birmingham, B1 3NJ, United Kingdom 

Email Address: customerservice@buyselldwell.co.uk
Phone Number: +44 33 00271988

For the purpose of data protection laws, Buy Sell Dwell Limited is the data controller.

3. Information We Collect

We may collect the following types of personal data:

3.1 Contact Information: Full name, email address, telephone number, and mailing address.

3.2 Property Information: Details regarding properties you inquire about, buy, or sell.

3.3 Transaction Information: Payment information, invoicing details, and property- related agreements.

3.4 Technical Data: IP address, browser type, operating system, and usage data related to our website.

3.5 Marketing Data: Preferences for receiving marketing communications and other communications from us.

3.6 Communication Data: Correspondence with us via email, phone, or other communication methods.

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Provision of Services: To provide property sourcing services, assist with buying and selling properties, and respond to your inquiries.

4.2 Customer Support: To communicate with you, respond to your inquiries, and provide after-sales support.

4.3 Transaction Processing: To process transactions related to property deals, payments, and related services.

4.4 Marketing and Communications: To send you marketing communications, provided you have consented to receive such information.

4.5 Website Improvement: To improve the user experience, troubleshoot issues, and analyze trends on our website.

4.6 Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.

5. Legal Basis for Processing Personal Data

We rely on the following legal bases to process your personal data:

5.1 Performance of a contract: To fulfill our contractual obligations when you engage with our property services.

5.2 Consent: When you opt in to receive marketing communications or other notifications.

5.3 Legal Obligation: When we are required to comply with legal requirements (e.g., tax obligations or regulatory compliance).

5.4 Legitimate Interests: To pursue legitimate interests, such as improving our services and customer experience.

6. Sharing Your Information

We will not sell, rent, or trade your personal data to third parties. However, we may share your information in the following cases:

6.1 Service Providers: With third-party service providers who assist in operating our business, such as payment processors, IT services, customer support, and marketing providers.

6.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, where your personal data may be transferred as part of the transaction.

6.3 Legal Compliance: To comply with any legal obligations, respond to lawful requests from public authorities, or protect our legal rights.

6.4 Third-Party Partners: With trusted partners, where you have provided explicit consent for us to share your data for specific purposes, such as property transactions.

7. Cookies and Tracking Technologies

7.1 Use of Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device and help us collect information about how you interact with our website.

7.2 Managing Cookies: You have the option to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

7.3 Cookie Policy: For more detailed information about how we use cookies, how to control them, and the types of cookies we use, please refer to our Cookie Policy.

8. Data Retention

8.1 Retention for Purpose Fulfillment: We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
8.2 Retention beyond Purpose: In certain cases, we may retain your data for a longer period if required by law or to protect our legal interests.

9. Your Rights

Under applicable data protection laws, you have the following rights in relation to your personal data:

9.1 Right to Access: You have the right to request a copy of the personal data we hold about you.

9.2 Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.

9.3 Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.

9.4 Right to Restriction: You can request the restriction of processing of your personal data in specific circumstances.

9.5 Right to Data Portability: You can request to receive your personal data in a structured, commonly used format and to transfer it to another organisation.

9.6 Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or other legitimate interests.

9.7 Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time by contacting us.

To exercise any of these rights, please contact us using the details provided below.

10. Data Security

10.1 Protective Measures: We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss, destruction, or alteration.

10.2 Encryption and Security: We use encryption and other security technologies to protect your data during transmission and storage.

10.3 Access Controls: Access to personal data is restricted to authorised personnel only, ensuring that only those with a legitimate need can view or process your information.
10.4 No Absolute Security: While we take significant steps to protect your data, please note that no method of data transmission over the internet or electronic storage is completely secure.

11. International Data Transfers

11.1 Data Transfer Outside the EEA: Your personal data may be transferred to, and stored at, locations outside the European Economic Area (EEA) as part of our services or business operations.

11.2 Security Measures: We will take all necessary steps to ensure that your data is protected and treated securely when transferred internationally, in accordance with this Privacy Policy.

11.3 Compliance with Data Protection Laws: Any international transfers of your personal data will comply with applicable data protection laws to ensure your rights are respected and your data remains secure.

12. Children’s Privacy

12.1 Age Restriction: Our services are not intended for individuals under the age of

18. We do not knowingly collect or process personal data from children.

12.2 No Intentional Data Collection: We do not knowingly seek or collect personal data from children. If you believe that we have inadvertently collected data from a child, please contact us immediately.

12.3 Data Deletion: Upon notification, we will take prompt action to delete any personal data that may have been collected from a child, ensuring compliance with relevant privacy regulations.

13. Changes to This Privacy Policy

13.1 Updates and Revisions: We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the updated effective date.

13.2 Review and Awareness: We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data and any changes that may occur.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: customerservice@buyselldwell.co.uk
Phone: +44 33 00271988
Address: 24-26 Regent Place, Birmingham, B1 3NJ, United Kingdom